DEPARTMENT: Client Success

REPORTS TO: Head of Client Success

MAIN DUTIES & RESPONSIBILITIES:

• Provide monthly or weekly reports to the communication team and clients
• Focus on monitoring social media content
• Responsible on publishing all media content for all accounts
• Remove or report objectionable comments from accounts on social media platforms.
• Direct online discussions on our client’s platform and interact with the followers in a timely manner to increase engagement and drive interest.
• Provide community feedback to the management and clients
• Monitor social media campaigns and analyze the traffic
• Rotate through each channel to check new uploads, engage with the community, investigate issues, provide customer support, or respond to inquiries.
• Responsible for the daily management and reporting among other things.

QUALIFICATIONS:

• Bachelor’s degree in Management, sales, communications, or related field.
• Exceptional verbal and written communication skills in English and Arabic
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.